FAQ

Answers to Your Questions

Welcome to our FAQ page! Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us.

Shipping & Delivery

We currently ship Australia-wide and are working on expanding internationally. Stay tuned!

Standard delivery takes 2-8 business days, and express shipping takes 1-4 business days.

Returns & Exchanges

Committed to Quality

We stand behind every product we curate. If it’s not up to the standard you expect, we’ll cover the return and make it right — no stress, just our promise to you. You have 14 days from delivery to let us know!

Product Care

Jute is a natural fibre, chosen for its warmth and texture — and like all natural pieces, it deserves gentle care.

  • For everyday use: Shake off crumbs and spot clean with a damp cloth.
  • For spills: Act quickly. Blot (don’t rub) with a clean cloth to lift liquid.
  • For stains: Use a mild dish soap and water solution, blotting gently from the outside in. For lingering marks, add a touch of white vinegar to fresh water and repeat.
  • To dry: Always air dry flat, away from direct sun.

Avoid soaking, scrubbing, or harsh chemicals — these can weaken the fibres or change the natural colour. With simple care, your jute placemats will stay beautiful, season after season.

Our ceramics are dishwasher-safe, but hand washing is recommended for longevity.