Welcome to our FAQ page! Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us.
Shipping & Delivery
We currently ship Australia-wide and are working on expanding internationally. Stay tuned!
Standard delivery takes 2-8 business days, and express shipping takes 1-4 business days.
Returns & Exchanges
Committed to Quality
We stand behind every product we curate. If it’s not up to the standard you expect, we’ll cover the return and make it right — no stress, just our promise to you. You have 14 days from delivery to let us know!
Product Care
Jute is a natural fibre, chosen for its warmth and texture — and like all natural pieces, it deserves gentle care.
- For everyday use: Shake off crumbs and spot clean with a damp cloth.
- For spills: Act quickly. Blot (don’t rub) with a clean cloth to lift liquid.
- For stains: Use a mild dish soap and water solution, blotting gently from the outside in. For lingering marks, add a touch of white vinegar to fresh water and repeat.
- To dry: Always air dry flat, away from direct sun.
Avoid soaking, scrubbing, or harsh chemicals — these can weaken the fibres or change the natural colour. With simple care, your jute placemats will stay beautiful, season after season.
Our ceramics are dishwasher-safe, but hand washing is recommended for longevity.